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Frequently asked questions
Garage Door Repair & Installation FAQ's
One of the most common reasons a garage door won’t open is a broken spring. The springs help support the weight of the door, and when one breaks, the door may become extremely heavy, difficult to lift, or may not open at all. Other possible causes include a broken garage door cable, a problem with the opener, a disconnected trolley, damaged rollers or tracks, or an obstruction preventing the door from moving. If your garage door won’t open, avoid forcing it or attempting to repair a broken spring yourself, as garage door springs are under high tension and can be dangerous.
If your garage door won't close completely, the problem may be related to the photo-eye safety sensors, track alignment, door balance, travel or force settings, or another component of the garage door system. Because safety features are involved, it's important to properly diagnose the problem rather that bypassing the openers safety functions.
A garage door opener can stop working for several reasons, including power issues, damaged wiring, remote-control problems, sensor issues, worn components, or problems with the opener itself. Checking the basic power and remote functions can sometimes identify a simple issue, but persistent problems should be inspected by a garage door professional.
If your garage door is making unusual noises, moving unevenly, getting stuck, shaking, or having issues opening or closing, it may be in need of a yearly tune-up. Worn rollers, frayed cables, track alignment and opener problems can all affect the operation of your garage door. A professional tune-up can help prevent and/or identify potential problems before they become costly repairs.
A garage door should generally be inspected and serviced at least once a year. Regular garage door maintenance can help identify worn springs, cables, rollers, hinges, tracks, and other components before they lead to larger problems. Routine service can also help keep the door operating safely and smoothly.
Common garage door problems include broken springs, damaged/frayed cables, noisy or worn rollers, bent tracks, doors that won't open or close properly, and garage door openers that aren't operating correctly. Addressing these problems early can help prevent additional damage and more costly repairs.
Loud or unusual noises can be caused by worn rollers, worn bearings, loose hardware, dry hinges, problems with the spring(s), or other worn components. Some noises are simple maintenance issues, while others can indicate a component that needs repair or replacement. A garage door tune-up and inspection can help determine the cause.
Garage door replacement may make sense when a door has extensive damage, significant rust or deterioration, repeated problems, or is nearing the end of it's service life. If the door has only a specific component that is damaged or worn, a garage door repair may be a more appropriate solution. An inspection can help determine which option makes sense for your situation.
A garage door opener may need replacement if it frequently stops working, makes excessive noise, struggles to lift the door, or has outdated safety features. If the opener has significant mechanical or electrical problems, replacing it with a newer garage door opener may be more practical than continuing to repair it.
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